Technical Assistant (People*) with development to 2nd Level System Engineer in Dresden
Dresden
from 27.000 € annualDresden (hybrid) shift work30 vacation daysWe are looking for you as Technical Assistant (People*) to support the team at our corporate headquarters in Dresden as soon as possible. Together with your future colleagues - Benjamin, Christoph, Sergio and the others you will be responsible for the technical support of our internal and external customers. During your work we will constantly train you so that you can take over tasks as a system engineer in second level support for network or security & DDI services in the future.
WHO IS ENTIRETEC? Get to know us a little better here.
WHAT WE OFFER YOU
- A permanent position
- Your induction takes place in the buddy system
- Further training , e.g. with Cisco certifications and other manufacturer certifications
- Friendly colleagues in a flat hierarchy and a modern office building
- Free parking and a view over our wonderful city of Dresden
- A free squash court, table soccer and table tennis as well as team events
- A full-time position (40 hours per week) with 30 days of vacation per year
- Further extras:
- Vacation and Christmas bonus (13th month salary)
- Company pension scheme
- Capital-forming benefits
- Meal allowance
- Travel allowance for car or public transport
- Bike leasing
- Subsidy for daycare fees
- Shopping or gas vouchers
- Employee discounts for corporate benefits
- Employee recruitment program
- Health prevention
- Equipped with your tools for mobile working (laptop, headset and whatever else you need)
- Do you want more? Together we will work out your career plan!
The basis for your development in the second level support with specialization is your completed education in the IT area. - Helpful, multicultural colleagues ;)
- On-time payment at the beginning of the month
- Work-life-balance, because our shift model creates space for your free time
- Speaking of the shift model: You will receive your duty roster one year in advance.
- This means that you can expect regular working hours without overtime
- Ride your bike to work? Our shower is waiting for you!
- ENTIRETEC wants to leave as small an "ecological footprint" as possible and is committed to insect-friendly habitats, among other things.
>> The working world at ENTIRETEC | Benefits | Open positions
WHAT TASKS AWAIT YOU
- Acceptance of telephone and e-mail inquiries via the ticket system JIRA
- Solving technical problems in cooperation with second level support
- Staging of switches for use by our customers
>> your work area: Service Operations | Other work areas
WHAT YOU SHOULD BRING ALONG
-
Must have:
- Previous IT knowledge, interest in error analysis and willingness to actively participate in the training process
- Very good knowledge of German (C1)
- Good English skills (technical English, B2)
-
Nice to have:
- Successfully completed training as an IT specialist for system integration / technical assistant / specialist consultant for integrated systems / information technology assistant, IT retraining or several years of relevant professional experience in IT support.
- Initial experience in telephone customer support and with ticket systems
- Knowledge in dealing with networks (routing/switching)
- Willingness to work shifts and weekends, as we promise our customers 24x7 support
- You are always in close contact with your colleagues and can work from your home office in some cases.
- Professional expression and friendly handling of customer concerns
- Good knowledge of the office applications Excel, Word and Outlook
You don't have all the required skills yet? We will check the possibilities of a qualification measure!
>> Employee stories | Get to know your supervisor
FITS YOU?
Answer our short questions. We will get in touch with you!
OR send us your application (if available with a meaningful CV incl. references and certificates) via the"Continue to application" button.
No files at hand? Send us what you have: a few words about yourself and how we can reach you - by mail to hr@entiretec.com
or SMS to +49172 154 2258.
No time? Send us a link to your LinkedIn or Xing profile and your contact details and we'll get back to you. Alternatively, Anne is available as a direct contact person.
>> The application process at ENTIRETEC
Personal phrases in the job advertisement are to be considered gender-neutral.
* Our business is technology, but the focus is always on people. Everyone is unique and special. That's why we are primarily concerned with achieving something extraordinary together. Through innovative ideas, passion and know-how, we have grown from a start-up to a multinational company. Gender, origin, skin color or handicap play no role for us, nor do we feel we belong to any group or what we believe in. The important thing for us is that we all pull together.