Technical Assistant (Human*) with development to 2nd level System Engineer

Are you a team player and love solving technical IT problems? Then you've come to the right place!

We are looking for you as a Technical Assistant (human*) with immediate effect. Together with Ben, Sergio and your team, you will be responsible for providing technical application support to our customers. We will actively support you in expanding your specialist knowledge so that you can take on tasks as a second-level system engineer in the future.

• Acceptance and pre-qualification of support requests via telephone, e-mail inquiries and ticket system (JIRA)
• Solving technical problems in collaboration with 2nd level support
• Staging of switches for use by our customers

• IT knowledge and interest in error analysis (troubleshooting)
• Initial experience in telephone customer support and with ticket systems
• Knowledge of working with networks (routing/switching)
• Willingness to work shifts and weekends
• Professional manner of expression and friendly handling of customer concerns
• Good knowledge of Office applications (Excel, Word, Outlook)
• Very good knowledge of German (C1) and good knowledge of English (technical English, B2)

Do you not yet have all the required skills? We will be happy to check the possibilities of a qualification program.

• Successfully completed training as an IT specialist for system integration/technical assistant/technical consultant for integrated systems/information technology assistant or IT retraining or several years of professional experience in IT support
• Initial experience with JIRA and Confluence

We work with passion and pleasure for international customers such as Continental, Implenia, Schott and Zeiss. Our managed services make their day-to-day business easier and help them achieve their goals.

Our team is as diverse as our solutions. We work together on projects from different locations around the world. English is an important part of our corporate culture.

At ENTIRETEC, there is a working environment at eye level that is characterized by team spirit and appreciation. Your ideas are in demand and you are welcome to play an active role in shaping them. Every contribution to the success of our team and our customers counts.

Get to know your team: hier

• Permanent position with 30 days' vacation
• Flexible working time model with option for mobile working
• Supportive onboarding with a mentor at your side
• Work-life balance and compatibility of family and career
• Individual, extensive further training opportunities
• Offers for health prevention and company pension scheme
• Team events, sports activities, job bike

Get to know all the benefits: Benefits

Upload your application directly via the “Continue to application” button or visit us on our website for more insights. We look forward to hearing from you and will get back to you.

Your application will then be forwarded to our electronic applicant management system (EBMS) and processed there. You can find the EBMS privacy policy here. Information on the hier .

*Personal formulations in the job advertisement are to be considered gender-neutral. Gender, origin, skin color or handicap play no role for us, nor which group we feel we belong to or what we believe in. What is important to us is that we all pull together and achieve extraordinary things together - for ourselves and our customers.

Personal phrases in the job advertisement are to be considered gender-neutral.

* Our business is technology, but the focus is always on people. Everyone is unique and special. That's why we are primarily concerned with achieving something extraordinary together. Through innovative ideas, passion and know-how, we have grown from a start-up to a multinational company. Gender, origin, skin color or handicap play no role for us, nor do we feel we belong to any group or what we believe in. The important thing for us is that we all pull together.