Solution Architect – ITSM Processes and Operation Integration (Human*)

Hauptsitz

5.000 € - 5.500 € monthlyDresden (hybrid) 30 vacation days

Are you enthusiastic about mastering complex IT challenges with creative solutions? Here's your chance as a Solution Architect to combine your technical expertise with strategic foresight and design pioneering ITSM solutions.

We are looking for you as a Solution Architect specializing in ITSM processes and operation integration (human*). Together with Holger and Christoph, you will play a central role in the design, implementation and optimization of ITSM solutions that integrate seamlessly into our customers' operational processes.

 


WHAT TASKS AWAIT YOU
  • Develop, implement and optimize ITSM solutions that are precisely tailored to the needs of our customers
  • Together with your team, you will develop holistic technical solution concepts and integration solutions based on requirements analyses
  • Through your commitment, existing ITSM processes will be comprehensively improved
  • You are a trusted advisor to our customers and bring extensive expertise in ITSM best practices and integration strategies

 


WHAT YOU SHOULD BRING WITH YOU
  • Degree in computer science, information technology, business informatics or a related field
  • Several years of professional experience in IT architecture with a focus on ITSM, preferably in an international environment, as well as sound knowledge of ITSM tools such as ServiceNow, Jira and OTRS
  • Strong problem-solving and analytical skills with a keen eye for detail
  • Excellent communication and interpersonal skills as well as convincing presentation skills
  • You enjoy working both independently and as part of a team and thrive in a dynamic working environment
  • Confident written and spoken German and English skills (at least B2) round off your profile

 


NOT A MUST BUT A PLUS
  • ITIL certification
  • Initial experience with JIRA and Confluence

You don't have all the required skills yet? We would be happy to check the possibilities of a qualification program.

 


WORKING AT ENTIRETEC

We enjoy and are passionate about working for international customers such as Continental, Implenia, Schott and Zeiss. Our managed services make their day-to-day business easier and help them achieve their goals.

Our team is as diverse as our solutions. We work together on projects from different locations around the world. English is an important part of our corporate culture.

At ENTIRETEC, there is a working environment at eye level that is characterized by team spirit and appreciation. Your ideas are in demand and you are welcome to play an active role in shaping them. Every contribution to the success of our team and our customers counts.

Get to know your team: hier

 


WHAT WE OFFER YOU
  • Permanent position with 30 days' vacation
  • Flexible working time model with option for mobile working
  • Supportive onboarding with a mentor at your side
  • Work-life balance and compatibility of family and career
  • Offers for health prevention and company pension scheme
  • Team events, sports activities, job bike

Get to know all the benefits: hier

 


FITS YOU?

Upload your application directly via the " hier " button or visit us on our website for more insights.. We look forward to hearing from you and will get back to you.

Your application will then be forwarded to our electronic applicant management system (EBMS) and processed there. You can find the EBMS privacy policy hier . Information on the hier

*Personal formulations in the job advertisement are to be considered gender-neutral. Gender, origin, skin color or handicap play no role for us, nor which group we feel we belong to or what we believe in. What is important to us is that we all pull together and achieve extraordinary things together - for ourselves and our customers.

Solution-Architect, ITSM, ServiceNow, OTRS, JIRA, ITIL, Informatik, Webservice, Wirtschaftsinformatik, Informatiker
This Job or job advertisement as 'Solution Architect – ITSM Prozesse und Integration in den Betrieb (Mensch*)' is advertised for the following addresses: Zur Messe 11a, 01067 Dresden.
Short profile of the ENTIRETEC AG
As an established IT specialist, ENTIRETEC supports local and global business strategies in highly secure network environments. We offer innovative communication solutions and tailor-made, centralized managed service concepts that facilitate the daily work and allow time for the essentials. All our solutions are based on self-developed, flexibly combinable technology modules that enhance our customer’s infrastructures. From Corporate LAN or WAN and Security Services up to Multimedia and Advertisement to Portal Services and High-tech Information Technology there are boundless possibilities. Moreover by using central identity management, it becomes possible to specify fine-grained individual access to applications and data for every single user. We meet international challenges with a local presence. With our headquarters in Germany and branches in Switzerland, the USA, the UAE and Malaysia, we can provide qualified local partners as well as expert local assistance in global networking. Our presence on virtually every continent means we are also successfully able to offer solutions at a global level. And since our client‘s particular requirements are unique, the solution we offer will always be specific to them. With passion and lateral thinking we are always looking for the best approach to exactly meet our customer’s requirements - today and in the future.

Skills sought

saleshead ofinformaticsSystems engineer

Michaela Kunstmann
Human Relations & Communication
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“Saxony is an innovative country with creative, qualified heads full of ideas which is proven by numerous inventions and groundbreaking technologies. As a potential employer and with the help of this portal, we can perfectly show available career opportunities of the region to these people. Moreover, we reach national and international experts in order to inspire them to life and work in Saxony. We are very pleased to support this opportunity." Michaela Kunstmann, Human Resource Manager

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