Solution Architect – ITSM Processes and Operation Integration (Human*)
Hauptsitz
5.000 € - 5.500 € monthly
Dresden (hybrid) 
30 vacation days
Are you enthusiastic about mastering complex IT challenges with creative solutions? Here's your chance as a Solution Architect to combine your technical expertise with strategic foresight and design pioneering ITSM solutions.
We are looking for you as a Solution Architect specializing in ITSM processes and operation integration (human*). Together with Holger and Christoph, you will play a central role in the design, implementation and optimization of ITSM solutions that integrate seamlessly into our customers' operational processes.
WHAT TASKS AWAIT YOU
- Develop, implement and optimize ITSM solutions that are precisely tailored to the needs of our customers
- Together with your team, you will develop holistic technical solution concepts and integration solutions based on requirements analyses
- Through your commitment, existing ITSM processes will be comprehensively improved
- You are a trusted advisor to our customers and bring extensive expertise in ITSM best practices and integration strategies
WHAT YOU SHOULD BRING WITH YOU
- Degree in computer science, information technology, business informatics or a related field
- Several years of professional experience in IT architecture with a focus on ITSM, preferably in an international environment, as well as sound knowledge of ITSM tools such as ServiceNow, Jira and OTRS
- Strong problem-solving and analytical skills with a keen eye for detail
- Excellent communication and interpersonal skills as well as convincing presentation skills
- You enjoy working both independently and as part of a team and thrive in a dynamic working environment
- Confident written and spoken German and English skills (at least B2) round off your profile
NOT A MUST BUT A PLUS
- ITIL certification
- Initial experience with JIRA and Confluence
You don't have all the required skills yet? We would be happy to check the possibilities of a qualification program.
WORKING AT ENTIRETEC
We enjoy and are passionate about working for international customers such as Continental, Implenia, Schott and Zeiss. Our managed services make their day-to-day business easier and help them achieve their goals.
Our team is as diverse as our solutions. We work together on projects from different locations around the world. English is an important part of our corporate culture.
At ENTIRETEC, there is a working environment at eye level that is characterized by team spirit and appreciation. Your ideas are in demand and you are welcome to play an active role in shaping them. Every contribution to the success of our team and our customers counts.
Get to know your team: hier
WHAT WE OFFER YOU
- Permanent position with 30 days' vacation
- Flexible working time model with option for mobile working
- Supportive onboarding with a mentor at your side
- Work-life balance and compatibility of family and career
- Offers for health prevention and company pension scheme
- Team events, sports activities, job bike
Get to know all the benefits: hier
FITS YOU?
Upload your application directly via the " hier " button or visit us on our website for more insights.. We look forward to hearing from you and will get back to you.
Your application will then be forwarded to our electronic applicant management system (EBMS) and processed there. You can find the EBMS privacy policy hier . Information on the hier
*Personal formulations in the job advertisement are to be considered gender-neutral. Gender, origin, skin color or handicap play no role for us, nor which group we feel we belong to or what we believe in. What is important to us is that we all pull together and achieve extraordinary things together - for ourselves and our customers.
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