Technical Manager - Service Delivery (Human*)

Do you want to not only manage IT services, but actively shape them and strengthen customer relationships in the long term? As a Technical Manager for Service Delivery (Human*), you are an operational pacemaker and strategic contact - with responsibility for the quality and further development of our managed services. Our office in Dresden is a strategic hub for our joint work, enabling close collaboration and regular communication with your team. Become part of a team that stands for reliability, innovation and active responsibility.

WHAT YOU CAN EXPECT FROM US

• Operational coordination of the technical team to ensure high-performance and customer-oriented service provision
• With your commitment, you will actively support incident, problem, change and release management and ensure that all agreed service level agreements (SLAs) are reliably met
• Analysis of service metrics to identify optimization potential in service quality, automation and efficiency
• Communicating with customers in collaboration with Service Management
• Efficient use of various ITSM tools

WHAT YOU SHOULD BRING WITH YOU

• Completed training as an IT manager for SIAM or comparable professional experience
• At least 5 years experience in IT service management or IT operations management
• At least 2 years in a coordinating or leading role in an international service environment
• Very good technical understanding in the areas of infrastructure, cloud, networks and IT security
• Sound knowledge of ITIL and mastery of ITSM processes
• A good feel for people, processes and priorities
• Very good knowledge of German and English

NOT A MUST, BUT A PLUS

• Certifications in network technologies from Cisco, Fortinet or similar
• Knowledge of project management methods such as PRINCE2, Scrum or Kanban

Do you not yet have all the required skills? We would be happy to check the possibilities of a qualification program.

WHAT WE OFFER YOU

• The opportunity to actively help shape processes and improve the customer experience
• Permanent position with 30 days' vacation and a flexible working time model with the option of mobile working
• Supportive onboarding with a mentor at your side
• Individual, extensive training opportunities (e.g. through e-learning)
• Focus on work-life balance, health prevention, company pension scheme and attractive additional benefits such as team events and job bikes

SUITABLE FOR YOU?

Upload your application directly via the " hier " button or find out more about us on our website. We look forward to hearing from you and will get back to you.

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